Q: Can my spouse/friend/neighbor/family member pick up my reserve materials for me?
A: Yes, if you have given them permission to use your card and have lent them your physical card or given them your card number.
Q: Can I send a friend with my library card or card number to pay my fines?
A: Yes, we will allow a third party to pay your fines, check due dates, or verify the number of items checked out. We will not tell them specific titles.
Q: Can you tell me what items are out or overdue on the card of my child?
A: Yes, per Colorado Revised Statute 24-90-119 you may get this information provided that you have your child’s library card with you. A minor is defined as child under the age of 17.
Q: If I forget my library card, can I still pick up my reserved book?
A: Yes, if you bring in some other accepted form of identification.
Q: The e-mail address in my library card record is not right, but I can't remember what our e-mail address is. Could you check my husband's card and tell me what it is?
A: We are sorry, but the information in his patron record is confidential.
Q: How does the Patriot Act affect my privacy?
A: Representatives of any local, state, or federal government, with a valid subpoena or search warrant may obtain your records. With the Patriot Act there are additional restrictions on the library that prohibit library workers from informing you, or any other entity, that federal agents have obtained records about you.
Q: If I e-mail the library with a reference question will it be kept confidential?
A: Yes, that is protected by Colorado Revised Statute 24-90-119.
Q: If I e-mail the library will you give my address to outside parties?
A: No, all personal information is for internal use only. We may use your e-mail address for notices and library promotions.
Q: Does the library contact me with information about my account?
A: Yes, the library will notify you of holds and overdue material.